Help us shape the physical reception desks of tomorrow!

Join
our survey

Help us shape the future of public services near you!

About the survey

Together, let's make public services more accessible and inclusive!

Today, the Guichet.lu physical reception desk in Luxembourg City helps citizens with their administrative procedures and directs them to the appropriate public services. This physical desk provides human support for those who cannot or do not wish to use Guichet.lu online.

As part of the coalition agreement, the government has committed to extending these services to other regions. To ensure that these decentralized desks meet citizens' expectations, the Ministry for Digitalisation is launching an online survey to gather your suggestions.

This initiative aims to promote digital inclusion by guaranteeing access to administrative services for all, regardless of location
or digital skills, in order to strengthen the accessibility of public services throughout the country.

Discover the campaign